Ticketing Overview

Tools for retrieving and managing support tickets in Birdeye.

Tools in this category

get_all_ticket_data

Retrieve tickets for the business with comprehensive filtering and pagination

create_ticket

Create a support ticket — untagged (default), review-linked, or survey-linked

add_ticket_comment

Add a comment or internal note to an existing ticket

update_ticket

Update the status and/or assignee of one or more tickets in bulk

Location-Level Tools

create_ticket, add_ticket_comment, and update_ticket are location-level tools — they require a locationId parameter.

Call get_child_locations first to get the list of valid location IDs.

Tips

• Filter by status, priority, or assignee to narrow results when using get_all_ticket_data.
• Use pagination parameters to page through large ticket volumes.
• Default ticket type for create_ticket is "untagged" — customer name and email are required for this type.
• update_ticket supports bulk updates — multiple tickets can be updated in one call.