> ## Documentation Index
> Fetch the complete documentation index at: https://birdeye-0229a3ce-cgupta-healthcare.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticketing Overview

> Tools for retrieving and managing support tickets in Birdeye.

## Tools in this category

<CardGroup cols={1}>
  <Card title="get_all_ticket_data" icon="ticket" href="/mcp/tools/ticketing/get-all-ticket-data">
    Retrieve tickets for the business with comprehensive filtering and pagination
  </Card>

  <Card title="create_ticket" icon="plus" href="/mcp/tools/ticketing/create-ticket">
    Create a support ticket — untagged (default), review-linked, or survey-linked
  </Card>

  <Card title="add_ticket_comment" icon="comment" href="/mcp/tools/ticketing/add-ticket-comment">
    Add a comment or internal note to an existing ticket
  </Card>

  <Card title="update_ticket" icon="pen" href="/mcp/tools/ticketing/update-ticket">
    Update the status and/or assignee of one or more tickets in bulk
  </Card>
</CardGroup>

## Location-Level Tools

<Warning>
  `create_ticket`, `add_ticket_comment`, and `update_ticket` are **location-level tools** — they require a `locationId` parameter.

  Call [`get_child_locations`](/mcp/tools/business/get-child-locations) first to get the list of valid location IDs.
</Warning>

## Tips

* Filter by status, priority, or assignee to narrow results when using `get_all_ticket_data`.
* Use pagination parameters to page through large ticket volumes.
* Default ticket type for `create_ticket` is `"untagged"` — customer name and email are required for this type.
* `update_ticket` supports bulk updates — multiple tickets can be updated in one call.